Shipping Policy
At AkashiGlass we strive to process all orders as quickly as possible in order to prevent customers from waiting any longer than necessary to receive their products. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Shipping & Handling
Where Is My Tracking Number?
Tracking information is available within 1-3 days. Tracking details will be supplied once the orders have been shipped. You will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact our support team on the Contact Us page.
Shipping costs are standardized as free for the USA and can change depending on your shipping address, and this will be added at checkout. We also run various discounts and promotions throughout the year, so stay connected for exclusive deals.
Shipping Times
- North America
United States (Mainland): 5 - 10 days
Alaska, Hawaii, and other US regions: 10 - 20 days
Canada: 5 - 15 days
- Europe: 5 - 15 days
- Australia/New Zealand: 5 - 15 days
- Asia: 5 - 15 days
In some cases, it may take longer, and up to 3 weeks.
Shipping Times During Holidays Please note that during the busy holiday shopping season throughout November and December, some orders may take a little longer to get to you. Thanks in advance for your patience!
Where do you ship from?
We have partnered factories and warehouses in North America, Asia & Europe.
This means when ordering multiple products some items may be shipped separately as they arrive from our different warehouse regions.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, however there may be exceptional circumstances when this will happen depending on your country and value of purchase.
**Do You Still Have A Question?**Your happiness is our top priority. If for any reason you need help with your purchase, don’t hesitate and email us immediately with your questions, concerns regarding shipping times, order tracking, or delivery.
Email: support@akashiglass.com
Our processing period typically spans 1-3 business days, during which we conduct a series of quality assurance and packaging checks. Our goal is to ensure that every item you receive is in pristine condition. Following preparation, we hand over your orders to our trusted shipping partners.